Managing Change & Resolving Conflict

 

Definitions

Conflict

Perceived incompatible differences resulting in

May be between

 

Change

 

Result of control systems, feedback

May be change in inputs, processing or outputs

Environmental factors may cause change

Change may be needed for

 

Factors affecting conflict

Rôle play

 

Transactional Analysis

Parent, child, adult

We should act as adult to adult

Other relationships can cause conflict

People are sometimes happier with fixed roles

 

Personality types

Type A & B

Sanguine, moody etc

Myers-Briggs - INTJ etc

Belbin's Team Rôles - Coordinator etc

 

Inevitability & Advantages of Conflict

Is always present

Varying attitudes to it

 

Types of Conflict

Personal

Group

Committees

 

 

Causes of Conflict

Limited resources

 

Goal differences

People have different goals - Maslow

Departments may set own goals -

not same as company goals - but

"we all work for same firm" - ie, should be compatible

 

Personality dynamics

Getting out of bed on the wrong side - people differ from day to day

Peer group pressure is strong

Different backgrounds, training etc

 

Dealing with Conflict

Before it happens

  1. being aware of all the factors above
  2. knowing your fellow workers and establishing rapport
  3. developing good communication skills
  4. developing team attitudes

 

When it happens

Teambuilding

Go to Causes of Change