Dealing with Stress

Causes

Private

 

Job-related

Poor time management

 

Wrong allocation of priorities

 

Conflicting priorities

 

Information overload

 

Ineffective communication

 

Conflict amongst staff

 

Inevitability & Essentiality

It will happen unless people are totally insensitive to demands of job

Occurs where

Small, controlled amounts

Can be stimulated

People have different stress thresholds

 

Symptoms

Behavioural

 

Psychological

 

Cognitive

 

Physiological

 

Organisational

 

Coping with Individual Stress

 

Organisational Strategies

Empathy

 

Selection and placement

 

Job analysis and design

 

Counselling and training

 

Preventative programmes

 

Interview Techniques

 

Directive

 

Non-directive

 

Combination