Controlling Performance & Productivity

Definitions

Checking to see if objectives are being met

Monitoring plans to see if they are effective

Appraising staff to see if they are efficient - happy [?]

Correcting significant deviations

 

Measuring actual performance aginst standards expected, and taking action to change the performance - or the standards - if necessary

 

 

 

Why do we need controls ?

 

  1. Safety
  1. Problems or potential problems
  1. Preventive measures
  1. Rewards

 

Requirements

 

Set standards

 

Monitor performance

 

Types of control

 

Before

 

During

 

After

 

Take corrective action

Find problem and fix it, or, perhaps -

Change standards of measurement?

 

Some controlling methods